TDA SOFTWARE & SUPPORT
TicketDirect Australia (TDA) offers a customised online ticketing and customer relationship management service designed for venue, events and national tours. TDA’s ticketing software provides a competitive pricing model while offering a full range of marketing, support and operational functionality for ticket sales at the box office, retail outlets, call centre and an online portal linked to any website. It allows customers to pay and print their own tickets or use a smart phone to access a show through an integrated patron access control system linked to handheld scanning devices.
TDA’s ticketing software provides venues and event promoters with the necessary tools to manage all ‘front of house’ operations, while providing the necessary reports to track sales and audience buying behavior, access accurate data and communicate to your customers.
TDA’s approach to providing a ticketing service is to give control, flexibility and the decision-making capacity to the venues and promoters, giving them the ability to take ownership of selling tickets, accessing data and most importantly building customer relationships.
In terms of support, TDA provides a full and free support service, as it is in both our interests that customers can “always” purchase tickets. To achieve this, the TDA system is built using the latest technology and by having the support team access terminals housing the TDA software, we are able to help your sales and administration team with any problems that may occur.
TDA provides a high degree of training for all staff using the system, which is actually a very simple piece of software to operate, with friendly icons providing a true representation of the event.
TDA has built a reputation on the excellence of customer service, care and support. Response time to reported issues is generally within a few minutes and resolution of issues follows swiftly.