SMA Partnerships - OptimoGov’s Online Booking System Improves Efficiency for Sydney’s Inner West Council

Inner West Council in Sydney is processing more than 2,500 Community Online Bookings a week, offering a seamless customer experience to residents.

Imagine a resident booking a tennis court for a weekend match, a community centre for a birthday party and a bulky waste collection for old furniture – all through a single, user-friendly platform. This is the power of OptimoGov’s integrated solution, creating a smooth and efficient experience for the Inner West Council’s community.

This successful partnership between OptimoGov and Inner West Council demonstrates the transformative potential. By streamlining processes, empowering residents, and optimising waste collection, OptimoGov is proud to support Inner West Council in delivering exceptional community services.

Client Profile

Inner West Council is a progressive local government agency committed to providing exceptional services to its vibrant community in NSW. They manage a diverse network of over 350 venues, including parks, recreation facilities, open spaces, event spaces, community centres, stadiums, function centres and libraries, catering to a community of approximately 200,000 residents. Prior to partnering with OptimoGov, Inner West Council faced challenges managing bookings for these facilities through a manual system. This inefficiency impacted both council staff and the community, hindering accessibility and creating administrative burdens.

 The Impact: Efficiency Gains and Enhanced Community Experience

The OptimoGov solution has significantly transformed booking and waste management processes for council. The online booking system now processes a staggering 2,500 to 3,000 bookings per week, streamlining operations and improving efficiency for both the council and the community.

  • Residents: The community benefits from a convenient and user-friendly platform for booking venues, events, and waste collections. Real-time availability information and online booking capabilities empower residents to manage their needs effectively.
  • Council Staff: Staff can now manage bookings through a centralised system, freeing up valuable time for other crucial tasks. The system also provides valuable data and reports for informed decision-making.
  • Optimised Waste Management: The integrated waste management system ensures efficient waste collection, reducing operational costs and environmental impact.

For more information visit their website: optimogov.com

To find out more about this partnership, contact SMA Managing Director, Craig Gibson on +61 414 186 200.

 

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